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Refund policy

 

Nothing in this policy limits or excludes any rights you have under the consumer protection laws that apply to you. Where those laws give you more protection than this policy, those laws apply.

1. 30-day return window

You can request a return within 30 days of the date your order was delivered.

A return for any reason other than a problem with the product or its delivery is a "change-of-mind return". To be eligible:

  • the item must be unused and unopened, with the applicators still sealed;
  • the item must be in its original condition and original packaging;
  • you must contact us before sending anything back (see section 3).

GumRevive Gum Care Gel is an oral-care product. For hygiene and safety reasons, opened or used items cannot be accepted for change-of-mind returns, unless the law that applies to you gives you the right to return them. If you have opened a box and have a concern about the product, please contact us and we will review your request.

2. Damaged, defective, incorrect or incomplete orders

If your order arrives damaged, defective, incorrect or incomplete, please contact us as soon as possible after delivery. Reporting a problem promptly helps us investigate it with our fulfillment partner and the carrier. We recommend reporting it within 30 days of delivery, but this does not shorten any longer period you may have under applicable law.

Please include:

  • your order number;
  • a short description of the problem;
  • clear photos of the item, the packaging and the shipping label.

If the problem is confirmed, we will offer a replacement or a refund for the affected item(s). In many cases you will not need to send the item back. If we do need it returned, we will send you instructions, and you will not have to pay return shipping costs.

You can report damage, a defect, or a wrong or incomplete item under this section even if the box has been opened.

3. How to start a return

Please contact us before returning any item:

  1. Send us your order number, the item(s) you want to return and the reason for the return. You can use our contact form at https://oravieco.store/pages/contact, email [CONTACT EMAIL], or send a direct message on Instagram to @oravie_co.
  2. We will reply to confirm whether your return is eligible. If it is, we will give you the return address and instructions. Orders are fulfilled by a third-party fulfillment partner, so the return address may differ from the location your parcel was shipped from.
  3. Pack the item securely and send it using the instructions we provide. We recommend a trackable shipping service, and keeping your proof of postage until your return has been processed.

4. Returns sent without authorization

Items may not be accepted, and may not be eligible for a refund, if they are:

  • sent back without contacting us first;
  • sent to an address we did not provide; or
  • sent after the return window has closed.

This applies except where applicable law requires otherwise. We are not responsible for parcels returned without our prior agreement.

5. Return shipping costs

  • Damaged, defective, incorrect or incomplete orders: you will not have to pay return shipping costs.
  • Change-of-mind returns: return shipping costs are your responsibility, unless we confirm otherwise in writing before you send the item or applicable law requires us to cover them.

6. Inspection and refunds

When we receive your return, we will inspect it and let you know whether your refund has been approved. If it is not approved, we will explain why.

If your refund is approved:

  • it will be issued to your original payment method;
  • the amount will be based on the price you actually paid, including any promotional price that applied when you ordered;
  • if you return only part of a multi-box bundle, the refund will be calculated proportionally based on the price you paid for that bundle.

After we process a refund, your bank, card issuer or payment provider may take additional time to show it on your account. That timing is controlled by them and can vary. If an approved refund has not appeared after a reasonable time, please check with your payment provider first and then contact us.

7. Charges that may not be refundable

Where permitted by applicable law, the following are not refundable:

  • original shipping charges, if any were paid (shipping is free to our 68 supported countries, so in most cases there is no shipping charge to refund);
  • customs duties, import taxes, VAT or other charges collected by carriers or local authorities, unless they can be recovered or applicable law requires them to be refunded;
  • return shipping costs for change-of-mind returns.

8. Order cancellations

If you want to cancel an order, contact us as soon as possible. If the order has not yet been processed for fulfillment, we will cancel it and refund you in full. Once an order has been processed or dispatched, it can no longer be cancelled and will be handled as a return under this policy.

9. Exchanges

We do not offer direct exchanges. If you would like a different bundle, you can return an eligible item under this policy and place a new order.

10. Your legal rights

Depending on where you live, you may have legal rights that cannot be excluded, such as:

  • the right to cancel an online purchase within a certain period;
  • the right to a repair, replacement or refund for goods that are faulty or not as described.

This policy does not affect those rights. Some laws allow sellers to refuse returns of sealed goods that were unsealed after delivery, for health protection or hygiene reasons. Where such a law applies, the rules on opened items in section 1 apply.

11. Contact us

ORAVIE, operated by [LEGAL BUSINESS NAME]
Contact form: https://oravieco.store/pages/contact
Email: support@oravieco.store
Instagram: @oravie_co