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ORAVIE  /  Returns & Refunds

Returns & Refunds

If the product is not right for you, here is exactly how to send it back.

Return window

You can return an unopened, unused GumRevive box within 30 days of delivery for a refund of the purchase price.

What is eligible

  • The box is unopened and the tubes are still sealed.
  • The product is in the condition you received it, including the outer packaging.
  • The request is made within 30 days of the delivery date.

What is not eligible

  • Opened boxes and used tubes. For hygiene reasons we cannot resell or accept an oral-care product once it has been opened. This does not affect your rights if the product arrived damaged or faulty.
  • Items returned without contacting us first, since we will not know whose parcel it is.
  • Requests made after the 30-day window.

Damaged, faulty, or incorrect orders

If your order arrives damaged, incomplete, or is not what you ordered, contact us as soon as you can after delivery through the contact page or by Instagram direct message to @oravie_co, with your order number and a photo of the item and the shipping label. We will arrange a replacement or a full refund, and you will not be asked to pay return shipping. In most cases you will not need to send anything back.

How to start a return

  1. Message us through the contact page or by Instagram direct message to @oravie_co with your order number and the reason for the return.
  2. We will reply with a return address and instructions. Please do not send anything back before you have that — unannounced returns can go unmatched.
  3. Post the item back. Keep your proof of postage until the refund lands.

Return shipping costs

ORAVIE covers return postage for orders that arrive damaged, faulty, or incorrect. For a change-of-mind return, the postage arrangement is confirmed in our reply to your return request, before you send anything back.

Refunds

Once your return arrives and we have checked it, we issue the refund to your original payment method. Your bank or card issuer may take a few days after that to show it.

Shipping is free on every ORAVIE order, so there are no original shipping charges to refund.

Cancellations

If your order has not shipped yet, contact us and we will cancel it and refund you in full. Once a parcel is with the carrier it has to be handled as a return.

Questions

Ask before you post anything back — the contact page or an Instagram direct message to @oravie_co reaches us directly.