FAQ

The product

What is GumRevive?

A precision oral-care gel supplied in three 3ML applicator tubes — 9ML per box. It is designed for controlled, targeted application along the gumline and hard-to-reach areas as part of a normal oral-care routine. It is a consumer oral-care product, not a medicine and not a dental treatment.

What is in the box?

Three sealed 3ML applicator tubes (9ML total) and the GumRevive box with its printed product information and directions.

Why three tubes instead of one big one?

You only ever have one tube open at a time. The other two stay sealed in the box until you get to them, and a single 3ML tube is small enough to travel with.

What are the ingredients?

Active: Ascorbic Acid (Vitamin C), Gynostemma Pentaphyllum Leaf/Stem Extract, Allantoin, Ubiquinone (CoQ10), Phyllanthus Emblica (Amla) Fruit Extract, Terminalia Ferdinandiana Fruit Extract, Terminalia Chebula Fruit Extract, Hydroxyapatite.

Inactive: Aqua (Water), Glycerin, 1,2-Hexanediol, Carbomer, Arginine.

This is the manufacturer's complete list, in the order they supply it. The printed insert in the box you receive is the authoritative version — read it before use, particularly if you have a known allergy.

Using it

How do I apply it?

Brush and floss as you normally would, open one 3ML tube, and use the precision applicator tip to place the gel on the area you are targeting.

How much, and how often?

The amount, the frequency and how long to leave it are printed on the packaging and on the insert inside every box. Follow those — they are the manufacturer's directions and they take priority over anything written on this page. We do not publish a dosage of our own.

Can I use it with my normal toothpaste and floss?

GumRevive is designed to sit alongside a normal oral-care routine, not to replace brushing, flossing, or anything your dentist has asked you to do. If you are using a prescribed product or you are being treated for a gum condition, check with your dentist first.

When should I see a dentist instead?

GumRevive is a consumer oral-care product and is not a substitute for professional dental care. If you have pain, bleeding, swelling, loose teeth, a bad taste that will not go away, or any symptom that is not resolving, book an appointment with a licensed dentist. A gel is not the right answer to those problems.

How should I store it?

At room temperature, away from direct sunlight, out of reach of children. Keep unopened tubes sealed in the box, and follow any storage instructions printed on the packaging.

Is it safe for everyone?

For oral use only — do not swallow. Stop use if irritation occurs. If you are pregnant, nursing, under dental treatment, or know you are allergic to any ingredient, check with a professional before use. Keep out of reach of children.

Orders and delivery

What does shipping cost?

Nothing. Shipping is free to the 68 countries we ship to, on every order, with no minimum and no threshold. Import duties charged by your own country are separate — see the Shipping & Delivery page.

How long does delivery take?

Estimated delivery is 8–15 business days after dispatch. Orders are picked and packed on business days. Delivery estimates are estimates, not guarantees.

How can I pay?

Checkout runs on Shopify's secure checkout. You can pay with major credit and debit cards, Shop Pay, Google Pay, and Apple Pay on supported Apple devices. The options available for your country are shown at checkout, along with the currency you will be charged in.

Do I get order updates?

You get an email as soon as your order is dispatched. Where the carrier issues a tracking number for your parcel, it is included in that email.

Where do you ship?

68 countries, across North America, Europe and the United Kingdom, Asia and the Middle East, Australia and New Zealand, and Latin America. The full list is on the Shipping & Delivery page, and checkout only accepts addresses in those countries.

Is there a subscription?

No. Every order is a one-time purchase. Nothing renews, and nothing is added to your basket for you.

Can I change or cancel my order?

If it has not shipped yet, contact us as soon as possible through the contact page or by Instagram direct message to @oravie_co, and we will try to catch it. Once a parcel is with the carrier we cannot recall it, but you can still return it under the returns policy.

Returns and problems

What is your return policy?

Unopened boxes can be returned within 30 days of delivery. Opened applicators cannot be taken back for hygiene reasons — that is standard for oral-care products. The full policy is on the Returns & Refunds page.

My order arrived damaged. What now?

Send us a photo of the box and the shipping label through the contact page as soon as you can after delivery, and we will arrange a replacement or a refund. You do not need to send a damaged item back before we sort it out.

I got the wrong item.

Send us your order number and a photo. We will cover the cost of putting it right.

Still stuck?

Use the contact page or send a direct message to @oravie_co on Instagram. We cannot give dental or medical advice, but anything to do with your order, the packaging, or the product itself, we can help with.